Refund Policy
Effective 17 October 2026
This policy explains when a TGG Labs purchase can be refunded, and what happens when a video fails.
1.Videos that fail
If a video fails, its credits go back to your balance automatically. You don't need to report it or wait for approval.
2.Access refunds
An access purchase can be refunded if you ask within 7 days of payment and, up to that point, your usage is no more than 100 credits and 50 images.
Refunds are handled manually by our team after we check your account's usage.
3.What can't be refunded
An access purchase after the refund window has ended, or once usage is over the limits above.
Paid credit top-ups, unless the error is ours (for example credits that did not arrive or a double charge).
Bonus credits from missions, promos or invites.
Accounts closed for breaking the Terms of Service.
4.How to ask for a refund
Email acluentz@gmail.com with the subject "Refund", and include your account email and, if you have it, the order number or payment proof. We reply by email to confirm your request qualifies.
5.How the money is returned
The money goes back to the original payment method or to the account you give us, as far as our payment provider, Duitku, allows. How long it takes depends on your payment method and bank.
6.What happens after a refund
The remaining credits from that purchase are removed and your account's access is closed. Affiliate commission from that purchase is cancelled, and unspent credits from exchanging that commission are taken back.
7.Contact
Questions about refunds: acluentz@gmail.com.